Dr. Dionne Miranda, the General Manager of Customer Services of BTL, reported to work today for her very last day in that very senior post.
She tendered her resignation on Monday, and decided that after 6 years of with the company, it was time for her to leave.
But her departure is abrupt and it has led to speculation as the real reason behind it. So, today, we requested to speak with Miranda, and she granted us an interview for the last time in her Church Street Office.
She told us that she is moving on to her side project called Chamberlain Consulting:
Dr. Dionne Miranda, General Manager - Customer Services - BTL
"I'm leaving because it's time for me to pursue the things that I've been speaking to young people about all of their lives. In my sessions, in my motivational missionary tours. There are times in your life when you have to seek out what is important to you and to also fulfil your passion and I believe that it's the right time, the right age, the right moment. I work with a lot of great people who have supported me, who have done a major transformation for themselves and I am speaking about the 107 staff that work under me and it was sad and it's been a very emotional week saying goodbye to them, because they mean a lot to me, but I've seen them transformed and grow and I am just proud of that. I am Chamberlin Consulting now and I want the public to know that and my persona has shifted. What I do is different, but I am still as committed and dedicated to serving the Belizean public."
Reporter
"What would you say would be the legacy you are leaving behind?"
Dr. Dionne Miranda, General Manager - Customer Services - BTL
"I've done a lot here. I believe that I have transformed our customer service culture. We have a call center whose is giving optimal service. I've amalgamated that to being one that includes customer service, trouble shooting and total delivery on a one stop solution to customers - that I am really proud of."
We tried to ask her a few of those questions which would reveal the true state of affairs within BTL at this time. She's an insider with very senior sources of information, but she told that it is no longer her place to discuss such topics. She directed us to her replacement, who will be installed on Monday.
Miranda was one of the five most senior managers at BTL - and she was in charge of over a hundred employees.
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